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Cancel & Refund Policy

1. Cancellation
If for any reason you wish to cancel your visa application before your order was changed to status of “processing”, you can do so without any charges or penalties via email or phone. In such cases, a full refund will be given.

If for any reason you wish to cancel your visa application after your order was changed to status of “processing”, no refund will be given and the service will be completed.
No cancellation and no refund will be given once your visa approval letter was approved by Vietnam Immigration and was delivered to your email based on notification titled “Your Visa Application has been accepted”.

No cancellation and no refund will be made in case you decline to get a visa approval letter containing incorrect details caused by mistakes from your side. We strongly recommend you check your visa confirmation letter against your passport and personal information prior to departure.

This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped at the arrival airports. We will not refund in case you DO NOT enter Vietnam by air once your visa approval letter is issued.

Note: Please be advised that. Cancellations/Amendments are ONLY valid if you receive an email from us confirming receipt of your cancellation or amendment. If you have submitted your cancellation or amendment and do not receive our confirmation of receipt by email within 24 hours after submission, please do contact us IMMEDIATELY.

2. Refund Policy
In case of denied applications without changes or changes are made in appropriate time, refund will be as:

  • Denied applications will be refund 100%
  • With errors made by client and request to arrange a new correct one, No refund.
  • With our company's errors, we will refund 100% fee or arrange the new one correctly without any fee.
  • For clients unable to use the approved letter for Vietnam visa because of objective reasons such as accidence, disease, natural disasters, etc., the refund will be 50% fee or another application is free.


We reserve the right to modify these refund policy without prior notice.

For cancellation or refund request, please email to

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