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Privacy Policy

Last Updated on 01 January, 2014
We highly value your trust in choosing TUNG NGOC TRAVEL for your online visa application. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details (including your credit card details).

The following Privacy Policy describes how we collect, use, disclose, and otherwise process personally identifiable information that we collect about individuals in connection with the services available from TUNG NGOC TRAVEL through the web site located at  “The Site”. By visiting the Site, you are consenting to the collection, use, disclosure and processing of your Personal Data as described in this Privacy Policy.


  • Information collection
    We collect personal data about you that you provide to us while using the Site. Your personal data may include your name, passport number, date of birth and date of arrival in Vietnam, address, phone number, credit card details or e-mail  address. We also collect non-personally identifiable information, which may be linked to your Personal Data, including your log-in name, IP address and password, and  search preferences related to specific searches. This information is required to process and complete your visa application.

    Special note: Vietnam visa approval letter is usually issued in group and therefore, you may find your name, passport number and date of birth in the same letter as other people. Only under special circumstances, request for an individual approval letter should be sent to our email address: is not to be held accountability for any issues arising from the group approval letter.
  • Protect your personal data
    To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect credit card transactions as well as the personal data, TUNG NGOC TRAVEL currently uses Secure Socket Layer technology to encrypt credit card information during transit.
    The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by Geotrust: Furthermore, we have implemented and use security procedures and technical and physical restrictions for accessing and using personal information. Only authorized employees are permitted to access personal information for performing their duties in respect of our services.
  • Summery
    By accessing this site and using its services, you unconditionally agree with the terms of this Privacy Statement and our  Terms and Conditions. You agree to comply with the terms that govern the use of this site and its services and that also govern all information provided by you and other users of If you do not agree to all or any of the terms of this Privacy Statement, please do not use this site.
  • How to Contact Us
    Should you have any questions, concerns or comments, please contact us at:
    - TUNG NGOC TRAVEL Hanoi Head Office
    48 Ngo Sy Lien alley, Dong Da district, Hanoi, Vietnam.
    Tel: +84 (4) 3923 0898 - Fax: +84 (4) 3824 3886

    - TUNG NGOC TRAVEL Ho Chi Minh City Support Office
    4 Tran Nhat Duat Street, Tan Dinh Ward, District 1, Ho Chi Minh City, Vietnam
    Tel: +84 (8) 3500 7222 - Fax: +84 (8) 3842 3326

We are at all times entitled to change the way we collect, transmit and process the personal information and such other information as we may deem necessary. This Privacy  Statement may therefore be amended from time to time in order to reflect the latest changes.

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