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Terms & Conditions

Last Updated on 01 January 2014

Any detail provided on these pages and through this website (the "service") are owned, operated and provided by TUNG NGOC TRAVEL Co., Ltd. ("", "us", "we" or "our") and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

These terms and conditions - as may be amended from time to time - apply to all our services directly or indirectly (through distributors) made available online, by email or by telephone. By accessing, browsing and using our website and/or by completing an application, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy policy).


  • Visa Application
    The visa applications have to been made through our online application form, e-mail, telephone or fax. By making an application through TUNG NGOC TRAVEL, you enter into a direct (legally binding) contractual relationship with our services at which you book.

    The applications are effective only when you inform us your information and credit card details or pay a certain deposit to us, then we will process your order for you.
  • Rates for our services
    The rates advertised for you on this website are highly competitive and available ONLY through us with the Site “”.
  • Cancellation/Amendment & Refunds
    If for any reason you wish to cancel your visa application before your order was changed to status of “processing”, you can do so without any charges or penalties via email or phone. In such cases, a full refund will be given.  All the fees will be also refunded in case your application is declined.

    If for any reason you wish to cancel your visa application after your order was changed to status of “processing”, no refund will be given and the service will be completed.
    No refund will be given once your visa approval letter was approved by Vietnam Immigration and was delivered to your email based on notification titled “Your Visa Application has been accepted”.

    No cancellation and no refund will be made in case you decline to get a visa approval letter containing incorrect details caused by mistakes from your side. We strongly recommend you check your visa confirmation letter against your passport and personal information prior to departure.

    This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped at the arrival airports. We will not refund in case you DO NOT enter Vietnam by air once your visa approval letter is issued.

    Note: Please be advised that. Cancellations/Amendments are ONLY valid if you receive an email from us confirming receipt of your cancellation or amendment. If you have submitted your cancellation or amendment and do not receive our confirmation of receipt by email within 24 hours after submission, please do contact us IMMEDIATELY.
  • Processing time
    Processing time for arranging pre-approved letter offered by is based on processing time provided by company handling your visa application). Under normal circumstances, it takes 2 working-days, starting from the next working day after you pay and notify us of your payment receipt. In special cases, additional documents may be required and processing time may be longer than usual. In such cases, we will inform you by email or phone.

    We strongly recommend that you apply for a visa at least 1-2 weeks in advance of the travel date to avoid any potential issues.

    Our service is completed once the letter of approval is sent to the email address you provided during the application process. You are required to notify us if you do not receive the letter in time, if no email informing us that you do not receive the letter within 3 days, the service is understood to be completed. We are not responsible for any delay/loss caused by the Wrong email addresses provided by applicants or the situation that applicants do not notify us by email that approval letter is not received.
  • Approval Letter Amendment
    The letter of approval can NOT be CHANGED/AMENDED once it is issued, so please double - check all information to make sure that it is correct. All correction must be notified within 1 hour after submission. Otherwise, the applicants are required to re-apply for a new letter of approval to make any changes.
  • Fees and Payments
    You agree that your credit card(s) or your payment account will be billed immediately after online verification takes place. You agree to pay all fees and charges for any products or services offered for sale by or by any other vendor or service provider through You shall pay all applicable taxes and shipping charges relating to the purchase of any other products or services. Requirements and fees related to the processing of your visas upon arrival Vietnam at the airport, Vietnam transit visa and Vietnam embassy visa are subject to change, including, but not limited to, stamping fees, application forms and documentation required for visa issuance, which are subject to change without notice.
  • Payment Method
    Payment can be done by one of the following ways:

    1. Payment online by Credit Card when you make a reservation with us.

    2. Payment online by Paypal. Please pay the invoice we have sent to your Paypal account or pay directly to our Paypal account:

    3. Payment online by Credit Card through third party, we will send you a link with your booking information and amount you have to pay.  Then you will be linked to Onepay system. Use your credit card to pay online securely.

    4. Payment by Bank Transfer to one of our following banks (any bank charge must be paid by customers).

    5. Payment by Western Union (you can use cash, credit card, your bank account or cheques - the service fees at your side). You go to at any Western Union Agent (find Western Union at your location) and fill "To Send Money Form" for the receiver:
    - Receiver: Do, Quang Tung
    - Address: 48 Ngo Sy Lien Alley, Dong Da District, Hanoi, Vietnam
    - Tel: +84 (4) 3923 0898
    - Mobile: +84 90 2188568

    After taking the money order and paying, you will receive a bill with MTCN (Money Transfer Control Number) with 10 digits, please inform us the full name, country of sender, the amount and the MTCN through email to
    Note: Your application will be processed only when the payment has done successfully if not, we take no responsibility for any problems.
  • Links
    This web site contains links to third-party Web sites. These links are provided exclusively for information purposes and to assist in locating other Internet resources. We are not responsible for the content, accuracy of information, expressed opinions or statements, of any third-party sites linked to us or any links contained in a linked site.
  • Passport and Entry Visa
    Your passport must be valid for at least six (06) months following your entry date to your travel destination.

    It is your responsibility to ensure you are in possession of a valid passport and all travel documents are valid for travel.
  • Disclaimer makes every best efforts to ensure that any materials, rates and all the information that displays on this website are accurate at the date of issue. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position. TUNG NGOC Travel hereby expressly disclaims any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website. All offers, prices, and conditions of sale may be subject to change without notice including eligibility, minimum or maximum stays, seasons and/or blackout dates, and/or other conditions/restrictions.

    TUNG NGOC Travel will not be liable to pay any compensation if we (the company) or you (the customer) are forced to cancel or in any way change your application as a result of situations outside our control which we, nor any loss, injury or damage sustained by passengers, nor our suppliers, could foresee or avoid, even with all due care. For example war or threat of war, civil strife, industrial disputes, natural disaster or terrorist activity...

    TUNG NGOC Travel is not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application or entry is declined or in case we are unable to send it to you on time as promised. In this case, we will refund you the full amount paid to us.
    Normally, it takes around 15-30 minutes to get the visa stamped at Vietnam airports upon arrival. However, sometimes it may take longer than expected due to the large number of arrivals. The circumstances are unavoidable and we should not be held responsible for any loss incurred.
  • Complaints
    In the case of any problem or complaint, it is imperative that the client informs at the earliest opportunity in order that they have the chance to rectify the situation as quickly and efficiently as possible. Any complaint, which cannot be resolved locally, must be notified in writing to us within 3 (three) days of the end of the service provided. If a client fails to follow this procedure this may hinder the ability of to rectify the complaint and reduce or extinguish any claim the client may have. does not accept liability for any indirect or consequential loss arising out of the use or connected with its website or for any products or services purchased from its website. makes no warranty or representation about the suitability of any product or service purchased by the customer. Where permitted by law, the liability of shall not exceed the price of the product or service purchased by the Customer.

I ACCEPT - Use of the website is subject to your acceptance of our terms and conditions. If you do not accept these Terms and Conditions, you must refrain from using the website.

Apply visa for Vietnam

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Local: +84 (4) 39230898
During working hours:
08:00 - 17:30 - Mon to Fri
09:00 - 15:30 - Sat & Sun

Hotline: +84 (90) 2188568

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